Privacy & Policies

Your Privacy is Important

At Kitty Care Services Inc. we are committed to meeting the highest standard of ethics with respect to the collection, use, security and disclosure of personal information with clients, staff, consultants, volunteers, donors and business associates. We are committed to meeting or exceeding the privacy standards established by relevant legislation.

The Information We Collect

The types of personal information we collect may vary depending upon the individuals involved and the nature of their relationships with Kitty Care Services Inc.

For clients (children, youth and families), we collect personal information that may include name, address, date of birth, health card information, and personal/family information related to assessment, counseling and treatment.

For staff, volunteers and consultants, we collect personal information that may include name, address, SIN, proof of professional education/registration, and criminal record check information.

How We Use the Information

The use of information may vary depending upon the individuals involved and the nature of their relationships with us. For example:

For clients, personal information may be used:

• To provide assessment, counseling and treatment services
• For quality assurance purposes, including feedback on how effective and helpful our services have been, to allow us to improve our services
• To comply with all legal and regulatory requirements
• To contact individuals regarding upcoming events, activities, and programs that may be of interest

Aggregate or anonymous information that will not be linked to identified individuals may be used for research and program evaluation purposes, and for education and professional development of our staff. In the case of specific research initiatives requiring direct client participation, we are governed by specific research policies and will obtain specific informed consent where required.

How We Share the Information

Unless otherwise required by law, Kitty Care Services Inc. does not share personal information with third parties without specific consent.

Clients

The only exceptions are legally necessary disclosures ordered by a subpoena or required to notify authorities in situations of suspected abuse, neglect, or imminent harm.

Staff/Consultants

We do not release personnel-related information without the consent of the employee except to agents of the organization (e.g. payroll services, group insurance provider) as required in the course of conducting regular business practices.

Donors/Volunteers

We do not sell our donor or volunteer lists and we do not release information on our donors/volunteers without their consent.

Safeguards and Security

All agents of Kitty Care Services Inc. including staff, volunteers, Directors and accreditors are bound by an oath of confidentiality with respect to personal information obtained in the course of their work with the Agency. This oath is taken upon commencement of their involvement and continues in effect indefinitely upon their departure. Personal information may be stored in paper or electronic files. All information is protected by physical and electronic security measures appropriate to the nature of the information, and is accessible only by authorized personnel.

Retention of Personal Information

We keep personal information in active files or systems only as long as needed to meet the purposes for which it was collected, as required by law, specific Agency policy or, where applicable, for the appropriate statute of limitations period. Client and personnel records are maintained in secure storage indefinitely.

Accuracy of Personal Information

Kitty Care Services Inc. uses advanced technology and well-defined practices to ensure personal information is processed promptly, accurately, and completely. We depend on you to advise us of any changes to your personal information and we will promptly correct any information that is found to be incorrect or incomplete

Access to Personal Information

Individuals have the right to access their personal information and to verify or correct the information if it is shown to be inaccurate. Specific policies exist within Kitty Care Services Inc. with respect to access and disclosure of personal information. Individuals may request access to their information and/or information related to its use, retention and disclosure at any time by contacting Kitty Care Services Inc. at 905-232-6350

No Liability

Kitty Care Services Inc. is not responsible for and will not be held liable to anyone or any company for any damages whatsoever and howsoever caused (including direct, indirect, incidental, special, consequential, exemplary or punitive damages) arising out of or in connection with this Site or the Information it contains, or your access to or use of, or inability to access or use the Site or the Information, or any action or decision made by you in reliance on the Site or the Information, or any errors in or omissions from the Site or the Information, or any unauthorized use or reproduction of the Site or the Information, even if Kitty Care Services Inc. has been advised of the possibility of these damages. Information in the Services may or may not be current as of the date of your access and Kitty Care Services Inc. has no duty to update and maintain the information, reports, or statements on the Services.

Additionally, the information in the Services may be changed periodically without prior notice. The contents of all material available on our website are intended to provide useful information for its users. While we make every effort to present accurate and reliable information in its Services, Kitty Care Services Inc. does not endorse, approve, or certify such information, nor does it guarantee the accuracy, completeness, efficacy, timeliness, or correct sequencing of such information. All content in the Services is provided "as is." Use of such information is voluntary, and reliance on it should only be undertaken after an independent review of its accuracy, completeness, efficacy, and timeliness.

Links/Software

Links that are linked from or to web sites outside the Site, including links to Other sites, are for convenience use only. Kitty Care Services Inc. does not review or control, and is not responsible for, any web sites linked from or to the Site, the content of those web sites, the privacy practices of those web sites, the third parties named therein, or their products and services. This site also provides external links to other websites. Kitty Care Services Inc. makes no representation whatsoever regarding the content of any other websites that you may access from the Services. Linking to any other web site is at your sole risk and Kitty Care Services Inc. nor its agents and staff will not be responsible or liable for any damages caused to you in connection with such linking. We have no control over the content of these websites and cannot guarantee the reliability or accuracy of any information linked externally In addition, Kitty Care Services Inc. does not endorse or approve of any web sites linked from or to the Site.

No Warranties

Kitty Care Services Inc. provides the Site and the Information on an "as is, where is" basis and does not make any express or implied warranties, representations, endorsements or conditions with respect to the Site or the Information, including without limitation, warranties as to merchantability, operation, non-infringement, usefulness, completeness, accuracy, correctness, reliability and fitness for a particular purpose. Further, Kitty Care Services Inc. does not warrant that the Site will be available and meet your requirements, that access will be uninterrupted, that there will be no delays, difficulties in use, defects, incompatibility, failures, errors, omissions or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your computer system. You have sole responsibility for adequate protection and backup of data and/or equipment and to take reasonable and appropriate precautions to scan for computer viruses or other destructive properties.

All services of Kitty Care Services Inc.. and its subsidiaries, agents and affiliates that are described, made available or provided on the Site may be changed or withdrawn at any time without notice and are subject to the terms and conditions of the applicable agreements governing their use in addition to the Terms and Page Disclaimers. In the event that the Terms or Page Disclaimers are inconsistent with the terms of any agreement that you or your organization may have with Kitty Care Services Inc. or its subsidiaries, agents and affiliates, the terms of that agreement will govern.

Not Offering Any Advice

The Information is for informational purposes only and is not intended to provide any specific legal or other advice for you, and should not be relied upon in that regard. You should not act or rely on the Information without seeking the advice of a professional. Your advisor can help to ensure that your own circumstances have been properly considered and that action is taken on the latest available information. Information on this site is not appropriate for the purposes of making a decision to carry out a transaction or trade nor does it provide any form of advice (investment, tax, or legal) amounting to investment advice, or make any recommendations regarding particular financial transactions, investments, or products and services.

General

At Kitty Care Services Inc. we review policies and procedures on an ongoing basis and may amend these from time to time. If such amendments significantly alter how we use, maintain or disclose previously collected personal information, we will inform those affected and obtain consent where required.

Questions/Concerns

For more information on Kitty Care Services Inc. and privacy please contact us.